Four ways to use a chatbot on Instagram
Brands and businesses all over the world are flocking to Instagram where their customers are leaving comments on Instagram Ads, placing...
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Successfully implement a chatbot with watermelon
We can imagine that you have many questions about the implementation of a chatbot. What does a process like this actually...
The ins and outs about the modern digital assistant
It’s all in the name: a (ro)bot that your customers can chat with. In the past few years, the technology around...
How do you build a customer profile for e-Commerce?
Do you really know who your customer is? The answer to this question is the silver bullet to success. Businesses that...
What does the future hold for customer service?
Through decades past, customer service centres have started popping up everywhere. The telephone proved to be a very successful way to...
How can your customer service team prepare for 2022?
The scope of customer expectations keeps growing, and in 2022 this will be no different. Customers want to be helped more...
Why the customer is always king
Why the customer is always king Do the adages 'the customer is king' or 'the customer is always right' sound like nails on a chalkboard...
