Do you believe a chatbot is not a good addition to personal customer service? This is one of the biggest misconceptions when it comes to chatbots. Automation of customer service is actually a great solution for personal customer experience.
Joris is the strategist behind Watermelon’s marketing. If you’ve ever seen an ad from us online, you can probably thank Joris. Curious to find out more about his creative and analytical ways of working? Read this edition of A day with… Joris!
It doesn’t matter what kind of company you are – at the end of the day every company has the same goal: bring a product or service to market successfully and generate income.
In the short term, you can probably achieve this goal with any product without needing to be of real value to your customers. If you want to be successful long-term, you’ll need to understand and serve the needs of your customers.
Right now, customers still aren’t getting the level of service they expect. Companies often look beyond the individual needs of customers and only consider the big picture.
Since the world is becoming increasingly more connected, consumers expect more from the places where they spend (or are thinking about spending their money). They want immediate answers and prefer 24/7 availability. Companies continue to struggle with meeting and managing customer service expectations. Have a read through the following customer service trends for 2019 and decide which one will have the most impact on your business this year.
Do the adages 'the customer is king' or 'the customer is always right' sound like nails on a chalkboard to you? On the one hand, they motivate you to offer your customer the best of the best, but on the other side you still need to listen politely even if the customer is actually wrong.
Always get your customer service questions answered immediately: it sounds almost too good to be true, but soon it can be. Voted 2016’s most promising young entrepreneurs, Alexander Wijninga and Charl Haas are set to launch their innovative customer service platform Watermelon Messenger on February 1st. Using artificial intelligence, their aim is to reinvent the world of customer service.