watermelon
And the service award goes to…

And the service award goes to…

Last month again saw the handing out of the annual Opiness Service Awards. Fourteen companies were awarded the prize for delivering the best service in their sector, judged by their own clients. Time for Watermelon to check out the ins and outs of this year’s awards!

Webcare at its worst

Webcare at its worst

There’s a lot to be learned from the good example set by others, but other people’s mistakes can be just as educational. That’s why we’ve collected 11 examples of customer service gone horribly wrong. Enjoy!

The five types of social media complainers (and how to deal with them)

The five types of social media complainers (and how to deal with them)

It's probably happened to you - one of your customers is complaining on one (or more) of your social media accounts. A dissatisfied customer can be annoying, especially if everyone can read what he's complaining about. Luckily you can do something about it: you can learn to deal with the different styles of complaining on social media. How? Read on below as we explain.

Customer Service via E-mail

Customer Service via E-mail

For years now e-mail has been the second most popular means to contact a business. The most popular one being by phone. Just try to think of an organisation without an e-mail address. We've listed some tips to make your customer service related e-mail conversations run as smoothly as possible.