Why free chatbot tools don’t work
What kind of chatbot do you want for your company? Analyzing the pros and cons of free and paid chatbot software. Find out more right away!
365 days of Watermelon: Mariëlle and Denise share what it’s like to be one in a Melon
Watermelon’s HR Manager Mariëlle and Head of Customer Success Denise have both worked at Watermelon for over a year. They’ve navigated the turbulent waters of life at a startup and are still more motivated than ever. We checked in with them to see how they got started, and why they continue to invest in growing with Team Watermelon.
How to prepare your customer service for the holidays
How do you get your customer service desk holiday-proof? Discover more about unique time-efficiency chatbots and technologies for your customer service now!
Chatbot: your digital colleague for over 50 years
Watermelon has grown enormously in a short period of time; we’ve experienced different phases both with regards to the company and to the market. A market where the chatbot was still ‘scary’ and relatively unknown, and a market full of enthusiasm about chatbots wherein companies wanted to try out new technology. This is the market that we’re dealing with right now. We are clearly one of The Netherland’s key players in the chatbot market. Our client base has grown enormously and we are active in almost every field in more than 30 countries. This gives us the chance to share some good examples of how our chatbots can be used, so we have compiled a number of interesting client case studies.
KPN X Watermelon: a collaboration
KPN chooses Watermelon as a partner in the world of chatbot technology. Watermelon has a customer-central software that enables you to build your own chatbot without needing to code. Besides that Watermelon uses personal Customer Success managers to provide their customers with the right guidance where needed. These reasons made a compelling case for KPN, that is why landed with the choice for Watermelon.
Start successfully with the development and implementation of your Chatbots with these 4 tips!
The creation of a Chatbot comes with its own challenges. Read these 4 tips to successfully develop and implement your Chatbot!
Why you should connect a chatbot to these 5 social channels
We can no longer deny it, social media channels are hot. New initiatives keep on coming everyday. A great customer service is available day and night and through multiple channels. This might result in the feeling that you are short of hands to serve all your customers on social media. This is not necessary! Read further if you want to find out how you can talk to all your customers on these social media channels.
