What Exactly Is Smart Chatbot Technology?
Nowadays you can order a pizza, book your holiday or receive the latest news, all through Facebook Messenger. And all made possible by Chatbots. But what exactly is a chatbot and how were they developed?
How chatbots are going to win the battle for our living rooms
For some years now a battle has been raging for consumers and their living rooms. From smart appliances which are always connected to the internet, to countless services and digital assistents. All of these trends meet in our living rooms. And the savest bet as to which innovation will carry the day? The chatbot.
And the service award goes to…
Last month again saw the handing out of the annual Opiness Service Awards. Fourteen companies were awarded the prize for delivering the best service in their sector, judged by their own clients. Time for Watermelon to check out the ins and outs of this year’s awards!
Webcare at its worst
There’s a lot to be learned from the good example set by others, but other people’s mistakes can be just as educational. That’s why we’ve collected 11 examples of customer service gone horribly wrong. Enjoy!
The five types of social media complainers (and how to deal with them)
It's probably happened to you - one of your customers is complaining on one (or more) of your social media accounts. A dissatisfied customer can be annoying, especially if everyone can read what he's complaining about. Luckily you can do something about it: you can learn to deal with the different styles of complaining on social media. How? Read on below as we explain.
Customer Service through Facebook Messenger
Ask a quick question about your invoice? More and more businesses allow you to do so through Facebook Messenger. What are the benefits of this app and why should it be at the centre of your customer service system?
Customer Service via E-mail
For years now e-mail has been the second most popular means to contact a business. The most popular one being by phone. Just try to think of an organisation without an e-mail address. We've listed some tips to make your customer service related e-mail conversations run as smoothly as possible.