A chatbot will improve your customer experience completely. This unique technology has absolutely the most to offer to your customer service. Are you more than eager to give life to your new digital colleague, but don’t know where to begin? Then I have got you covered.
Artificial Intelligence and machine learning are radically changing the scopes of customer service. There has never been a more apparent radical change in customer experiences as with the wave that comes with the rise of chatbots. A customer’s journey is enriched by automated answers and the right information being a simple click away.
Research from ResearchandMarkets pointed out how the chatbot market is estimated to grow. The global market size is projected to grow with an estimated 29.7% by 2024. This means it is estimated for the market to reach 9.4 billion US dollars within the forecast period. In this blog you can find out more about the growing chatbot market.
A chatbot can be a great asset for both your customer service as your sales team. Not only can your bot handle the FAQ’s or repetitive questions, it can also generate new leads. You want your digital assistant to work at its best of course, yet what are the steps you need to take in order to achieve this? There are multiple ways to generate more traffic to your bot, yet what are the concrete steps you need to take? In this article I provide you with the unique tips I offer to our customers, as a Customer Success Manager at Watermelon.
Watermelon has grown enormously in a short period of time; we’ve experienced different phases both with regards to the company and to the market. A market where the chatbot was still ‘scary’ and relatively unknown, and a market full of enthusiasm about chatbots wherein companies wanted to try out new technology. This is the market that we’re dealing with right now. We are clearly one of The Netherland’s key players in the chatbot market. Our client base has grown enormously and we are active in almost every field in more than 30 countries. This gives us the chance to share some good examples of how our chatbots can be used, so we have compiled a number of interesting client case studies.