watermelon
Chatbot: your digital colleague for over 50 years

Chatbot: your digital colleague for over 50 years

Watermelon has grown enormously in a short period of time; we’ve experienced different phases both with regards to the company and to the market. A market where the chatbot was still ‘scary’ and relatively unknown, and a market full of enthusiasm about chatbots wherein companies wanted to try out new technology. This is the market that we’re dealing with right now. We are clearly one of The Netherland’s key players in the chatbot market. Our client base has grown enormously and we are active in almost every field in more than 30 countries. This gives us the chance to share some good examples of how our chatbots can be used, so we have compiled a number of interesting client case studies.

Why you should connect a chatbot to these 5 social channels

Why you should connect a chatbot to these 5 social channels

We can no longer deny it, social media channels are hot. New initiatives keep on coming everyday. A great customer service is available day and night and through multiple channels. This might result in the feeling that you are short of hands to serve all your customers on social media. This is not necessary! Read further if you want to find out how you can talk to all your customers on these social media channels.

How to create a successful chatbot in five steps

How to create a successful chatbot in five steps

More and more companies are starting to use chatbots to automate part of the customer service or to automate lead generation. Chatbots have a bright future ahead of them, but you still often hear about people talking to a chatbot that is not capable of offering the right help. This leads to frustration for the customer that could’ve easily been prevented, provided you know what you are doing.