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Why you should connect a chatbot to these 5 social channels

Why you should connect a chatbot to these 5 social channels

We can no longer deny it, social media channels are hot. New initiatives keep on coming everyday. A great customer service is available day and night and through multiple channels. This might result in the feeling that you are short of hands to serve all your customers on social media. This is not necessary! Read further if you want to find out how you can talk to all your customers on these social media channels.

How to create a successful chatbot in five steps

How to create a successful chatbot in five steps

More and more companies are starting to use chatbots to automate part of the customer service or to automate lead generation. Chatbots have a bright future ahead of them, but you still often hear about people talking to a chatbot that is not capable of offering the right help. This leads to frustration for the customer that could’ve easily been prevented, provided you know what you are doing.

Customer Service via E-mail

Customer Service via E-mail

For years now e-mail has been the second most popular means to contact a business. The most popular one being by phone. Just try to think of an organisation without an e-mail address. We've listed some tips to make your customer service related e-mail conversations run as smoothly as possible.