We can no longer deny it, social media channels are hot. New initiatives keep on coming everyday. A great customer service is available day and night and through multiple channels. This might result in the feeling that you are short of hands to serve all your customers on social media. This is not necessary! Read further if you want to find out how you can talk to all your customers on these social media channels.
Do you believe a chatbot is not a good addition to personal customer service? This is one of the biggest misconceptions when it comes to chatbots. Automation of customer service is actually a great solution for personal customer experience.
More and more companies are starting to use chatbots to automate part of the customer service or to automate lead generation. Chatbots have a bright future ahead of them, but you still often hear about people talking to a chatbot that is not capable of offering the right help. This leads to frustration for the customer that could’ve easily been prevented, provided you know what you are doing.
Nowadays you can order a pizza, book your holiday or receive the latest news, all through Facebook Messenger. And all made possible by Chatbots. But what exactly is a chatbot and how were they developed?
For some years now a battle has been raging for consumers and their living rooms. From smart appliances which are always connected to the internet, to countless services and digital assistents. All of these trends meet in our living rooms. And the savest bet as to which innovation will carry the day? The chatbot.