Great customer service... how can we define that? Is it being helped quickly and in a friendly manner? That the customer service team has long opening hours and is open to inquiries via several channels? Read below our 7 tips for providing great customer service.
Do the adages 'the customer is king' or 'the customer is always right' sound like nails on a chalkboard to you? On the one hand, they motivate you to offer your customer the best of the best, but on the other side you still need to listen politely even if the customer is actually wrong.
Nowadays you can order a pizza, book your holiday or receive the latest news, all through Facebook Messenger. And all made possible by Chatbots. But what exactly is a chatbot and how were they developed?
For some years now a battle has been raging for consumers and their living rooms. From smart appliances which are always connected to the internet, to countless services and digital assistents. All of these trends meet in our living rooms. And the savest bet as to which innovation will carry the day? The chatbot.
Last month again saw the handing out of the annual Opiness Service Awards. Fourteen companies were awarded the prize for delivering the best service in their sector, judged by their own clients. Time for Watermelon to check out the ins and outs of this year’s awards!
There’s a lot to be learned from the good example set by others, but other people’s mistakes can be just as educational. That’s why we’ve collected 11 examples of customer service gone horribly wrong. Enjoy!
It's probably happened to you - one of your customers is complaining on one (or more) of your social media accounts. A dissatisfied customer can be annoying, especially if everyone can read what he's complaining about. Luckily you can do something about it: you can learn to deal with the different styles of complaining on social media. How? Read on below as we explain.