Why customer service is the new marketing
Customers are bombarded with advertisements everywhere they look, and they are not fond about it. The right customer service can be the pen signing your deals, if only you provide the ink. Marketing is no longer a series of advertisements. Customer service is the new deal. Are you wondering why? Do you want to know how to stop your company from losing money? Read our article below and build up your support-game.
A chatbot: where do I begin?
A chatbot will improve your customer experience completely. This unique technology has absolutely the most to offer to your customer service. Are you more than eager to give life to your new digital colleague, but don’t know where to begin? Then I have got you covered.
How chatbots are redefining customer service
Artificial Intelligence and machine learning are radically changing the scopes of customer service. There has never been a more apparent radical change in customer experiences as with the wave that comes with the rise of chatbots. A customer’s journey is enriched by automated answers and the right information being a simple click away.
Chatbot market more attractive than ever
Research from ResearchandMarkets pointed out how the chatbot market is estimated to grow. The global market size is projected to grow with an estimated 29.7% by 2024. This means it is estimated for the market to reach 9.4 billion US dollars within the forecast period. In this blog you can find out more about the growing chatbot market.
How to generate more traffic to your chatbot
A chatbot can be a great asset for both your customer service as your sales team. Not only can your bot handle the FAQ’s or repetitive questions, it can also generate new leads. You want your digital assistant to work at its best of course, yet what are the steps you need to take in order to achieve this? There are multiple ways to generate more traffic to your bot, yet what are the concrete steps you need to take? In this article I provide you with the unique tips I offer to our customers, as a Customer Success Manager at Watermelon.
8 tips to become a chatbot champion!
Build your chatbot’s content perfectly tailored to your customer’s likings. Our Customer Success melon Denise tells you all about our success factors and how to be a chatbot champ!