Want to automate your customer service? Here’s how!
Today automation more often the rule, not the exception. The extent to which everyday interactions are automated might surprise you: from...
Best practices
Everything you want to know about using chatbots can be found in the best practices category. We’ll explain the benefits of chatbots, what a successful implementation looks like and we will give you tips to get the results you desire with your chatbot.
A Zapier chatbot: integrate all your apps
Zapier makes it possible to connect your chatbot with thousands of popular apps. This means your chatbot can help automate existing...
How do I set up a messenger chatbot?
Instant Messaging is the most preferred form of communication today: sending private messages to one another quickly and easily. Many brands...
How to automate customer contact
As a business or organisation, you almost can’t avoid it anymore: automating customer contact. Despite this being new to most only...
What is RPA and how can it help your customer service teams?
RPA is a very commonly used term today. Leveraging RPA means businesses can automate many manual tasks, and thus optimise business...
Live chat vs chatbot: here’s how they’re different
Live chat and/or chatbot: we’ve realised this can be a tough choice to make. By understanding the technology you can decide...
How to generate more traffic to your chatbot
A chatbot can be a great asset for both your customer service as your sales team. Not only can your bot...
