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Steer the wheel of data thanks to Watermelon’s extensive statistics

Steer the wheel of data thanks to Watermelon’s extensive statistics

Bettering your service without any measurement is hardly possible. In order to thrive as a business you need not only data, but extensive results per month, or even day. Measure your achievements day in, day out to make sure you’re improving constantly. Without the necessary or accessible data, your limits are set. Yet with Watermelon’s extensive and user-friendly statistics, you will discover that the sky's the limit. Read the article below and immediately start improving.

Frequently asked questions in customer service: how to deal with them

Frequently asked questions in customer service: how to deal with them

At Watermelon one of the most frequently asked questions by our customers is, well, how to deal with frequently asked questions. Your customer is in need of answers that fit their need, and they have probably lost faith in the sentence ‘your call is important to us, please hold’ the moment minute twenty strikes. In this blogpost you will read how to deal with the FAQ’s and how to better your customers’ experience.

Why the customer is always king

Why the customer is always king

Do the adages 'the customer is king' or 'the customer is always right' sound like nails on a chalkboard to you? On the one hand, they motivate you to offer your customer the best of the best, but on the other side you still need to listen politely even if the customer is actually wrong.