What does the future hold for customer service?
Through decades past, customer service centres have started popping up everywhere. The telephone proved to be a very successful way to...
Reduce the costs of customer service in 6 steps
Businesses aren’t typically cutting budgets for customer service just because they want to. Research has shown that building a good relationship...
Focus on your digital customer contact
There’s been a growth spurt in the digital world of customer service, thanks to everything that’s happened over the last two...
Update: LOG4J – Watermelon
When Watermelon became aware of the Log4Shell vulnerability (CVE-2021-44228), we began investigating our systems to determine if there was any impact...
Everything you need to know about a chatbot!
Do you remember Chatman? The Hi chatbot, that worked super fast with MSN? If you don’t remember the chatbot, maybe you...
6 tips to improve your customer service
The success of your business can depend on the success of your customer service team. We live in an increasingly customer-centric...
How can your customer service team prepare for 2022?
The scope of customer expectations keeps growing, and in 2022 this will be no different. Customers want to be helped more...
