Bettering your service without any measurement is hardly possible. In order to thrive as a business you need not only data, but extensive results per month, or even day. Measure your achievements day in, day out to make sure you’re improving constantly. Without the necessary or accessible data, your limits are set. Yet with Watermelon’s extensive and user-friendly statistics, you will discover that the sky's the limit. Read the article below and immediately start improving.
At Watermelon one of the most frequently asked questions by our customers is, well, how to deal with frequently asked questions. Your customer is in need of answers that fit their need, and they have probably lost faith in the sentence ‘your call is important to us, please hold’ the moment minute twenty strikes. In this blogpost you will read how to deal with the FAQ’s and how to better your customers’ experience.
A chatbot will improve your customer experience completely. This unique technology has absolutely the most to offer to your customer service. Are you more than eager to give life to your new digital colleague, but don’t know where to begin? Then I have got you covered.
A chatbot can be a great asset for both your customer service as your sales team. Not only can your bot handle the FAQ’s or repetitive questions, it can also generate new leads. You want your digital assistant to work at its best of course, yet what are the steps you need to take in order to achieve this? There are multiple ways to generate more traffic to your bot, yet what are the concrete steps you need to take? In this article I provide you with the unique tips I offer to our customers, as a Customer Success Manager at Watermelon.
Watermelon has grown enormously in a short period of time; we’ve experienced different phases both with regards to the company and to the market. A market where the chatbot was still ‘scary’ and relatively unknown, and a market full of enthusiasm about chatbots wherein companies wanted to try out new technology. This is the market that we’re dealing with right now. We are clearly one of The Netherland’s key players in the chatbot market. Our client base has grown enormously and we are active in almost every field in more than 30 countries. This gives us the chance to share some good examples of how our chatbots can be used, so we have compiled a number of interesting client case studies.