A chatbot can be a great asset for both your customer service as your sales team. Not only can your bot handle the FAQ’s or repetitive questions, it can also generate new leads. You want your digital assistant to work at its best of course, yet what are the steps you need to take in order to achieve this? There are multiple ways to generate more traffic to your bot, yet what are the concrete steps you need to take? In this article I provide you with the unique tips I offer to our customers, as a Customer Success Manager at Watermelon.
We can no longer deny it, social media channels are hot. New initiatives keep on coming everyday. A great customer service is available day and night and through multiple channels. This might result in the feeling that you are short of hands to serve all your customers on social media. This is not necessary! Read further if you want to find out how you can talk to all your customers on these social media channels.
Do you believe a chatbot is not a good addition to personal customer service? This is one of the biggest misconceptions when it comes to chatbots. Automation of customer service is actually a great solution for personal customer experience.
Do the adages 'the customer is king' or 'the customer is always right' sound like nails on a chalkboard to you? On the one hand, they motivate you to offer your customer the best of the best, but on the other side you still need to listen politely even if the customer is actually wrong.